You Want to Talk F&I? So do we.
Is the F&I Office Tone Deaf?
Customers give great weight to the overall experience and tone of the process. We should too!…
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Give your F&I Customer training program a shot in the arm by focusing on four key areas that can always use improvement.…
The one thing that will create the most profitable opportunities to help customers buy more of our products is exactly the one thing they want the most: a great F&I experience! When customers choose us to spend their money with, they expect a good F&I experience. And when they encounter…
“Chopped” is a Food Network fan favorite for which chefs compete by cooking three-course meals. The twist? Each course must include ingredients from a mystery box. This leads to delightful creations as chefs struggle with incorporating things like Animal Crackers and seaweed. It would be easy if all the best…
When reading automotive industry publications, among the great articles about effective processes and success stories, we unfortunately often find headlines concerning another dealership or group that is being pursued legally for deceptive practices.…
According to the latest figures from Cox Automotive, customers spend nearly 40 minutes idle at the dealership when buying a car!…
With the new year upon us, everyone would like to increase their level of success and their income! In reality, we each write our own check. The amount of that check is based on the F&I decisions we make and the actions we take on a daily basis to achieve…
Agents know creating a great F&I customer service experience makes their time with their F&I professional memorable.…
Is providing great F&I customer service and a great F&I customer experience the same thing? The two couldn’t be more different! In many F&I offices, the effort is focused on getting better at what we do instead of how we do it.…
In 2000, Blockbuster was on top of the world of video entertainment. The founder of a fledgling company called Netflix flew to Dallas to meet the CEO of Blockbuster with a proposal that the two companies forge a partnership. The record shows he was laughed out of the room. The…
"Iceberg, right ahead!" is the shout Fred Fleet, the lookout for the ill-fated Titanic, is said to have given when he saw the ship’s doom ahead. How could the Titanic, such a large and well-designed ship, ever sink? History tells us numerous factors may have led to its sinking. The…