Are you going to be in attendance at this year’s Industry Summit in Las Vegas? If so, make sure you attend this must-see workshop!
Objection Handling: Collapse. Create. Repeat.
The menu presentation represents an F&I manager’s opportunity to build credibility with the customer, especially if the producer merely reviews — not sells — the options available. But what happens when customers says no to every option. Trainer Rick McCormick says the best way to handle a “no” is to collapse, create, and then repeat. He’ll explain what he means during his special session on objection handling.
Wednesday, August 31st at 11:30am
in Concorde C
Click HERE to view the full agenda for the 2016 Industry Summit.